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Q: What is the name of the company?
The name of the company is Al Otaiba Communications
Q: Where is the company located?
The company is located in Dubai, United Arab Emirates.
Q: How old is the company?
The company was incorporated in 1996.
Q: What is the legal form of the company?
The company is a Sole Proprietorship, and soon it will be converted to Limited Liability Company.
Q: What is the yearly volume of the business?
The yearly turn over is more than $10M with growth of 12%.
Q: What are the activities of the company?
The company has the following products: a. Mobile Phones b. Mobile Phone Accessories c. Satellite Phones d. Phone Hiring and Global Prepaid Card.
Q: What is the number of employees at our company?
The number of employees is 32 at different levels.
Q: Will I find GSMPRO products at any dealer in my area?
Yes you can find our products at any authorized offline reseller. Kindly check our homepage the link “Locate Reseller”. Alternatively, you may buy online from our web site.
Q: Does GSMPRO.com get its products direct from the manufacturers?
Yes, all our products are bought direct from the manufacturers. As for our accessories, it’s our own brand name manufactured under strict quality control.
Q: How can GSMPRO.com help me in selecting the right product?
Of course, we will assist you in selecting your products by tailoring your telecom needs in a way that you can browse the products by brand name or by a search and advanced search engines at our web site, where you will be able to put the right criteria of your desired products. Besides, you may use our online help which is integrated at our web site.
Q: Are the costs of GSMPRO products as available in market?
All our prices are at or below market price, besides having the benefit of our customer loyalty program locally and our value added services internationally.
Q: How do I place an order?
You can place an order by choosing the products from our catalogue and adding the specified products to the shopping cart, then you may proceed to check out.
Q: What additional services do I get at GSMPRO.com?
Our portal offers a wide range of services completely free of charge. These services are free email, free web site, free “Outlook” services online such as Things to Do, Contacts, Appointments, Tasks, Calendar, Alarm and much more, free SMS service where our member can send a text message to over 160 countries and over 210 GSM networks from the web site to any mobile phone, free mobile phone ring tones and free mobile phone screen images that can be sent via the SMS to anywhere in the world, four kinds of free chatting technologies [1. Video, audio, and text chatting all in one with private room, one-to-one. 2. Voice chatting with the capability to send messages to other chatters. 3. The cutting edge technology chatting that implements the Java which is the latest introduced in technology. 4. Classic chatting that works based on HTML and normal Refresh style of chat], free membership to the highly advanced discussion board, free e-greeting cards, free games over the web site, free news which includes political news, economical news, technology news, mobile phone news, portal news and much more, free horoscopes, free weather news per city/country, free live online customer service as part of our comprehensive range of services, free messenger for every member so that our member can send messages to his/her friends around the clock, free internet telephony (to be announced soon) and many more free services to our valued members.
Q: Whom and where do I contact for queries?
For queries you may contact us online through our live help line or email. Kindly refer to the “Contact Us” page.
Q: What is a portal?
A portal is a web site that offers a wide range of services such as news, weather info, stock quotes, horoscope, chatting, email, e-cards and much more free stuff to visitors.
Q: What is the name of our portal?
The name of our portal is GSMPRO.com
Q: What does GSM stand for?
GSM stands for Global System for Mobile Telecommunications.
Q: What does PRO stand for?
PRO stands for Professional.
Q: What does GSMPRO.com mean?
It is the name of the web site and the brand name of our products, the mobile phone accessories.
Q: Is it a registered trademark?
Yes, it is a registered trademark for our phone accessories and we reserve all the rights.
Q: Is the portal secured?
The portal is considered the cutting edge technology as far as the security is concerned with Secure Socket Layer (SSL) at 128bit encryption.
Q: What payment method options do I have?
You can pay based on geographical locations as follows:
a) U.A.E. customers can pay by Credit Card, Cash on Delivery and Direct Debit to our bank account. ( Direct Debit to our account applies only to our B2B clients)
b) East Europe, Iran, South America, India, and African Continents can by through worldwide acceptable Credit Cards only.
c) All other countries can pay though Credit Cards and Cash on Delivery.
Q: Can I pay online?
Yes, you can pay online through any worldwide acceptable Credit card.
Q: What benefits do I get for purchasing at GSMPro?
Simply, by purchasing at GSMPro.com you will have a life time membership at our web site where you have the access to utilize al our services completely free of charge.
Q: Do I get other services and benefits for being a regular customer or a member at GSMPro?
Of course you get plenty of benefits being a regular customer and great advantages. Kindly check our home page for value added services.
Q: What is the Customer Loyalty Program?
The Customer Loyalty Program applies to our U.A.E. clients only, which includes he following services: cash on delivery, delivery by courier anywhere in the country within 12 hours, 3 year warranty, 3 year insurance, free meal coupons, free cinema tickets, free gifts, free entry to our monthly raffle draw for a free mobile phone.
Q: Are GSMPRO products insured?
Yes. All our products sold within the U.A.E. are covered with insurance. As for our international shipments outside the U.A.E., it will be covered by insurance until it reaches the customer.
Q: Are there any extra charges for insurance?
No, all insurance charges are embedded.
Q: Is there a warranty for the products?
All our products have 3 year warranty for purchases within the U.A.E. and 1 year warranty for international purchases.
Q: How do I know that GSMPRO products are original and not generic?
All our products are original ad direct from the manufacturers. As for GSMPRO accessories, are of very high quality, user friendly and compatible with major mobile phone bands.
Q: Where do I collect my order?
Your online order will be completely tracked ad will be delivered to you by our courier service.
Q: Is there a delivery charge?
There are no delivery charges within the U.A.E. Delivery charges only apply to shipments outside the U.A.E. Kindly refer to our “Tariff” page within our web site.
Q: Is there a minimum purchase amount for delivery?
There are no minimal purchase amounts for delivery, but our accessories will only be delivered with at least one hand set.
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